_________________ __________________

REAL ESTATE SERVICES OUTSOURCING IN THE FASHION RETAIL INDUSTRY: _A PERFORMANCE PERSPECTIVE

 

SECONDARY SOURCES CONSULTED IN THE COURSE OF THIS STUDY

 

3 i (1994). plc UK - A focus on Corporate Trends. London, 3 i plc: 1-18.
Adamshick, L. T. (1995). “Understanding operating cost escalations from a tenant's perspective.” Facilities 13(4): 14-19.
Akhlaghi, F. (1996). “Ensuring value for money in FM contract services.” Facilities 14(1/2): 26-33.
Akhlaghi, F. (1997). “How to approach process benchmarking in facilities management: catering services in the UK National Health Service.” Facilities 15(3/4): 57-61.
Al-Mashari, M. and M. Zairi (2000). “Revisiting BPR: a holistic review of practice and development.” Business Process Management Journal 6(1): 10-42.
Alexander, K. (1994). “A strategy for facilities management.” Facilities 12(11): 6-10.
Amaratunga, D., D. Baldry, et al. (2000). “Assessment of facilities management performance - what next?” Facilities 18(1/2): 66-75.
Anderson, D. R., D. J. Sweeney, et al. (1993). Statistics for Business and Economics. NY, West Publishing Company.
Anjard, R. (1998). “Process mapping: a valuable tool for construction management and other professionals.” Facilities 16(3/4): 79-81.
Aschauer, M. (1999). Facility Management - Uebersicht und Trends. Benchmarking im Facility und Corporate Real Estate Management, Frankfurt.
Aschauer, M. (1999). Der ATGA Benchmarking Pool - Entwicklung, Erfahrungen und Vorgehensweise. Benchmarking im Facility und Corporate Real Estate Management, Frankfurt.
Australian Bureau of Statistics (2000). Output and employment by industry, Australian Bureau of Statistics. 2000.
Back-Ihrig, A., A. Becker, et al. (2000). Einzelhandel in Europa 2000. Mainz, Westdeutsche Immobilienbank: 172.
Baen, J. S. (2000). “The Effects of Technology on Retail Sales, Commercial Property Values and Percentage Rents.” Journal of Real Estate Portfolio Management 6(2): 185-201.
Bakker, H., W. Jones, et al. (1994). “Using Core Competence to Develop New Business.” Long Range Planing 27(6): 13-27.
Balch, W. F. (1994). “An integrated approach to property and facilities management.” Facilities 12(1): 17-22.
Barrett, P. (1995). Facilities management: towards best practice. Oxford, Blackwell Science.
Bendell, T., L. Boulter, et al. (1993). Benchmarking for Competitive Advantage. London, FT Pitman Publishing.
Bennington, L. and J. Cummane (1998). “Measuring service quality: A hybrid methodology.” Total Quality Management 9(6): 395-405.
Bergsman, S. (1993). “Emphasis on core competency redefines corporate outsourcing and boosts strategic alliances.” National Real Estate Investor 35(8): 30-40.
Bergsman, S. (1994). “Pace to outsource slows a bit as companies assess cost savings.” National Real Estate Investor 36(8): 26-42.
Bergsman, S. (1996). “Facility Management firms add services to meet new demands.” National Real Estate Investor 38(5): 88-92.
Bhutta, K. S. and F. Huq (1999). “Benchmarking - best practices: an integrated approach.” Benchmarking: An International Journal 6(3): 254-268.
Blackman, A. J. (1996). The Nature and Performance of Gold Coast Small Businesses. Gold Coast, Gold Coast Strategic Employment Association Inc & GC Area Consultative Committee: 71.
Blackman, A. J. (1998). The Nature and Performance of Gold Coast Small Businesses: 1998 Update. Gold Coast, Job Watch: 28.
Bleeke, J. and D. Ernst (1996). Collaborating to compete. The Strategy Process. H. Mintzberg and J. B. Quinn. Longon, Prentice Hall: 362-366.
Blumberg, L. (2000). How to engage in a strategic sourcing relationship, The Outsourcing Institute. 2000.
Bon, R. (1994). “Ten principles of corporate real estate management.” Facilities 12(5): 9-10.
Bon, R., J. F. McMahan, et al. (1998). “Property Performance - from theory to management practice.” Facilities 16(7/8): 208-214.
Boxwell, R. J. J. (1994). Benchmarking for Competitive Advantage. NY, McGraw-Hill, Inc.
Bragg, S. M. (1998). Outsourcing - A guide to selecting... New York ; Chichester [England], J. Wiley.
Bratt, H. J. (1996). “Developments in the management of facilities at large corporations.” Facilities 14(5/6): 39-47.
Braun, K. and C. Lawrence (1995). “Den Vergleich mit den Vorbildern wagen.” Harvard Business Manager 1/ 1995(1): 118 - 125.
Brigham, E. and L. Gapenski (1997). Financial Management - Theory and Practice. USA, Dryden Press.
Brown, G. R. and G. A. Matysiak (1995). “Using commercial property indices for measuring portfolio performance.” Journal of Property Finance 6(3): 27-38.
Bryce, D. J. and M. Useem (1998). “The impact of corporate outsourcing on company value.” European Management Journal 16(6): 635-643.
Bull, P. (1996). “The secret of a successful FM marriage.” Facilities 14(12/13): 38-41.
Buttle, F. A. and M. R. Jayne (1999). “ISO 9000: is the real estate sector any different?” Property Management 17(2): 125-138.
Cahill, D. J. (1996). “When to use qualitative methods: a new approach.” Marketing Intelligence and Planing 14(6): 16-20.
Cameron, I. and M. Raphaely (1997). Performance Based Service Alliances: Measures, Tools and Processes, IDRC Foundation: 14.
Campbell, S. J. (2000). Sole sourcing can add value to outsourcing, The Outsourcing Institute. 2000.
Campbell-Hunt, C. (2000). “What have we learned about generic competitive strategy? A meta-analysis.” Strategic Management Journal 21(2): 127-154.
Canen, A. G. and G. H. Williamson (1998). “Facility layout overview: towards competitive advantage.” Facilities 16(7/8): 198-203.
Carder, P. (1995). “Knowledge-based FM: managing performance at the workplace interface.” Facilities 13(12): 7-11.
Carder, P. (1997). “The interface manager's toolkit.” Facilities 15(3/4): 84-89.
Chapman, R. B. and K. Andrade (1998). Insourcing after the outsourcing : MIS survival guide. New York, American Management Association.
Chesbrough, H. W. and D. J. Teece (1996). “When is Virtual Virtuous? Organizing for Innovation.” Harvard Business Review January-February: 65-73.
Chin, L. and L. K. Poh (1999). “Implementing quality in property management.” Property Management 17(4): 310-320.
Chun, G. H., M. J. Eppli, et al. (1996). A simulation analysis of the relationship between retail sales and shopping center rents.
Ciandella, D. R. (1996). “Maturing outsourcing business looks ahead to strategic services.” National Real Estate Investor 38(8): 66-69.
Codling, S. (1998). Benchmarking. Hampshire, Gower Publishing Ltd.
Collis, D. J. and C. A. Montgomery (1995). “Competing on Resources: Strategy in the 1990s.” Harvard Business Review 49523 Reprint Collection(July-August 1995): 40-50.
Cook, S. (1995). Practical Benchmarking. London, Kogan Page.
Corbett, M. F. (2000). Best Practices in Managing the Outsourcing Relationship, Michael F. Corbett & Associates Ltd. 2000.
Daniels, J. D. and L. H. Radebaugh (1995). International Business - Environments and Operations. Reading, Addison-Wesley.
de Zwart, A. (1995). “Is innovation possible, or even imperative, for facility management?” Facilities 13(13): 6-16.
Dent, P. and A. White (1998). “Corporate real estate: changing office occupiers needs - a case study.” Facilities 16(9/10): 262-270.
Dornbusch, R. and S. Fischer (1994). Macro Economics. USA, McGraw-Hill.
Douglas, J. D. (1996). “Building performance and its relevance to facilities management.” Facilities 14(3/4): 23-32.
Downey, J. M. (1995). “Risks of outsourcing - applying risk management techniques to staffing methods.” Facilities 13(9/10): 38-44.
Duckworth, S. L. (1993). “Realizing the Strategic Dimension of Corporate Real Property Through Improved Planning and Control Systems.” Journal of Real Estate Research 8(4): 495-509.
Elmuti, D. and Y. Kathawala (1997). “An overview of benchmarking process: a tool for continuous improvement and competitive advantage.” Benchmarking for Quality Management & Technology 4(4): 229-243.
Emroy, W. and D. Cooper (1991). Business Research Methods. USA, Irwin Inc.
Englert, J. (1998). “Building alliances with outsourcing partners.” Facilities Design and Management 17(6): 62-67.
Epley, D. R. (1996). “The Current Body of Knowledge Paradigms Used in Real Estate Education and Issues in Need of Further Research.” The Journal of Real Estate Research 12(2): 229-236.
Eul, F. (1994). “Corporate Changes: Its Effect on Property and the Economy.” Facilities 12(2): 16-19.
Evans, A. (1994). Benchmarking - Taking your organisation towards best practice! Melbourne, The Business Library.
Falk, B., L. Aengevelt, et al. (2000). Project Development: Investment and Planing without Feedback from the User? Expo Real, Munich.
Falk, B., E. Greipl, et al. (2000). Shopping Centres: International Retailers Compare National Markets. Expo Real, Munich.
Finch, E. (1998). “Remote building control using the Internet.” Facilities 16(12/13): 356-360.
Finn, G. C. (1999). “Outsourcing Real Estate Department Functions.” The Real Estate Finance Journal Summer: 5-8.
Flynn, M. J. (1998). “Are you the corporate real estate resource for your company?” Facilities Design & Management 17(2): 44-49.
Flynn, M. J. (1999). “Outsourcing 101: A few simple instructions.” Facilities Design & Management 18(7): 38-41.
FM Link (2000). Other Surveys and Benchmarking.
Fong, S. W., E. W. Cheng, et al. (1998). “Benchmarking: a general reading for management practitioners.” Management Decision 36(6): 407-418.
Friend, D. (1993). Quantitative Methods. London, Longman.
Fuller, C. (2000). “Modelling continuous improvement and benchmarking processes through the use of benefit curves.” Benchmarking: An International Journal 7(1): 35-51.
Gentry, C. R. (1999). “Benefiting from third party brokerage.” Chain Store 75(9): 139-144.
Goldstein Consulting Group (2000). New Landmark Survey Demonstrates Global BPO Growth, Goldstein Consulting Group. 2000.
Greaver, M. F. (1999). Strategic outsourcing : a structured approach to outsourcing decisions and initiatives. New York, Amacom.
Greco, J. (1997). “Outsourcing: A new partnership.” Journal of Business Strategy(July/ August): 48-54.
Green, S. D. and G. W. Moss (1998). “Value management and post-occupancy evaluation: closing the loop.” Facilities 16(1/2): 34-39.
Griffith, A. and J. D. Headley (1998). “Management of small building works.” Construction Management and Economics 16(6): 703-709.
Gulati, R., N. Nohria, et al. (2000). “Strategic Networks.” Strategic Management Journal 21(special): 203 - 215.
Hack, G. D. (1999). Site selection for growing companies. Westport, Conn. ; London, Quorum.
Hamel, G. and C. K. Prahalad (1989). “Strategic Intent.” Harvard Business Review 49523 Reprint Collection(May-June 1989): 52-64.
Hamel, G. and C. K. Prahalad (1994). Competing for the Future. Boston, Harvard Business School Press.
Hamilton, G. G. (1996). Asian business networks. Berlin ; New York, Walter de Gruyter.
Harbison, J. R. and P. P. Pekar (1998). Smart alliances : a practical guide to repeatable success. San Francisco, Jossey-Bass.
Hinton, M., G. Francis, et al. (2000). “Best practice benchmarking in the UK.” Benchmarking: An International Journal 7(1): 52-61.
Houston, A. and G. Youngs (1996). “Proactive Outsourcing - a strategic partnership: Rank Xerox Technical Centre.” Facilities 14(7/8): 40-47.
Howard, F. (1998). “Strength in numbers.” Journal of Property management 63(3): 50-55.
Hughes, L. (1996). The relationship between organisational strategy, structure and culture and the effective implementation of quality assurance. Brisbane, University of Queensland, GSM, MBA.
Hutcheson, J. M. (1994). “The life cycle economics of buildings.” Facilities 12(5): 11-15.
Hutchin, N. L. (2000). Measurement in systems: a qualitative view, The Outsourcing Institute. 2000.
Ilozor, b. and J. Oluwoye (1998). “Open-plan measures determine facilities space management.” Facilities 16(9/10): 271-279.
Jack, J. (1994). “Strategic Facilities Management.” Property Management 12(4): 40-43.
James, J. F. (1995). Contract Management - Formation Administration Control. Pymble, Harper Educational.
Jankowitz, A. D. (1996). Business Research Projects. UK, ITP.
Javidan, M. (1998). “Core Competence: What does it mean in practice?” Long Range Planing 31(1): 60-71.
Jenkins, P. R. (1996). Corporate Real Estate 2000 - Asia Pacific Survey, IDRC Foundation / Ernst & Young: 22.
Jenkins, P. R. (1996). Corporate Real Estate 2000 - European Survey, IDRC Foundation / Ernst & Young: 24.
Jobber, D. (1995). Principles and Practice of Marketing. UK, McGraw-Hill.
Johnson, L. L., S. E. Roulac, et al. (1996). “American Real Estate Society Annual Meeting Paper Presentations: The First Decade (1985-94).” The Journal of Real Estate Research 12(2): 195-207.
Johnson, M. (1997). Outsourcing in Brief. Oxford, Butterworth-Heinemann.
Johnson, G. and K. Scholes (1997). Exploring Corporate Strategy. UK, Prentice Hall.
Johnson Controls, I. (1998). Annual Survey of Corporate Real Estate Practices. IDRC Congress, Dublin, CREMRU & Johnson Controls Inc.
Jones, O. J. (1995). “Corporate partnering in facilities management.” Facilities 13(13): 21-26.
Joroff, M., M. Louargand, et al. (1993). Strategic Management of the Fifth Resource: Corporate Real Estate, Industrial Development Research Foundation: 104.
Kaplan, R. S. and D. P. Norton (1992). “The Balanced Scorecard: Measures that Drive Performance.” Harvard Business Review January-February: 71-79.
Kaplan, R. S. and D. P. Norton (1996). “Using the Balanced Scorecard as a Strategic Management System.” Harvard Business Review January-February(75-85).
Katz, M. (1999). “Calibrate your real estate.” Financial Executive 15(1): 42-43.
Kazmier, L. J. (1988). Business Statistics. NY, McGraw Hill Inc.
Keidel, R. W. (1998). Rethinking organisational design. Crafting and Implementing Strategy. Thompson and Strickland. Singapore, McGraw Hill: 514-531.
Kemper, G. K. (1995). Die goldene Meile. Dusseldorf, Kemper's Verlag.
Kimbler, L. B. and R. C. Rutherford (1993). “Corporate real estate outsourcing: a survey of the issues.” The Journal of Real Estate Research 8(4): 525-540.
Kincaid, D. G. (1994). “Measuring Performance in Facility Management.” Facilities 12(6): 17-20.
Kincaid, D. G. (1994). “A starting point for measuring physical performance.” Facilities 12(3): 24-27.
Kleeman Jr., W. B. (1994). “Out-tasking: More widespread than outsourcing in the USA.” Facilities 12(2): 24-26.
KPMG (1995). Best Practice Guidelines for Outsourcing. London, KPMG IMPACT.
KPMG (1997). Survey Report: Internal and External Benchmarking Practices. Identifying and Leveraging Best Practices, Chicago, KPMG.
Krumm, P. J., G. Dewulf, et al. (1998). “Managing key resources and capabilities: pinpointing the added value of corporate real estate management.” Facilities 16(12/13): 372-379.
Lacity, M. C. and R. A. Hirschheim (1995). Information systems outsourcing : myths, metaphors and realities. Chichester, West Sussex, Wiley.
Laird, S. (1994). “Total Facilities Management.” Facilities 12(13): 25-26.
Lambert, S., J. Poteete, et al. (1995). Generating High Performance Corporate Real Estate Services, IDRC Foundation: 163.
Lambert, S. and J. Poteete (1996). Managing Global Real Estate, IDRC Foundation: 13.
Lambert, S., J. Poteete, et al. (1999). Leading-Edge Corporate Real Estate: Services In Transition, IDRC Foundation: 86.
Laseter, T. M. (1998). Balanced Sourcing. San Francisco, Jossey Bass.
Leibfried, K. H. J. and C. J. McNair (1992). Benchmarking - A Tool for Continuous Improvement. NY, Harper Business.
Leifer, D. (1998). “Evaluating user satisfaction: case studies Australasia.” Facilities 16(5/6): 138-142.
Leinemann, M. (2000). Developments in Real Estate Areas: Costs, Structures and Utilisation. Expo Real, Munich.
Lewis, J. D. (1995). The connected corporation: How leading companies win through customer-supplier alliances. New York, The Free Press.
Liedtka, J. M. (1998). Collaborating across lines of business for competitive advantage. Crafting and Implementing Strategy. Thompson and Strickland. Singapore, McGraw Hill: 490-504.
Limerick, D. and B. Cunnington (1993). Managing the new organisation - a blueprint for networks and strategic alliances. Chatswood, Business & Professional Publishing.
Long, C. and M. Vickers-Koch (1998). Using Core Capabilities to Create Competitive Advantage. Crafting and Implementing Strategy. Thompson and Strickland. Singapore, McGraw Hill: 405-419.
Lonsdale, C. and A. Cox (1998). Outsourcing : a business guide to risk management tools and techniques. Birmingham, Earlsgate Press.
Lopes, J. L. (1996). “Corporate real estate management features.” Facilities 14(7/8): 6-11.
Lopes, J. L. (1997). “A meta-model for corporate real estate management.” Facilities 15(1/2): 22-28.
Macneil, J., J. Testi, et al. (1994). Benchmarking Australia - Linking Enterprises to World Best Practice. Melbourne, Longman Business & Professional.
Macneil, J., M. Rimmer, et al. (1995). Benchmarking And Best Practice: In Australia, National Key Centre in Industrial Relations, Monash University.
Manning, C. A. and S. E. Roulac (1996). “Structuring the Corporate Real Property Function for Greater 'Bottom Line' Impact.” The Journal of Real Estate Research 12(3): 383-396.
Manning, C. A., M. Rodriguez, et al. (1997). “Which Corporate Real Estate Management Functions Should be Outsourced.” The Journal of Real Estate Research 14(3): 259-274.
Manning, C. A. and S. E. Roulac (1999). “Corporate real estate research within the academy.” The Journal of Real Estate Research 17(3): 265-279.
Manning, C. A., M. Rodriguez, et al. (1999). “Devising a Corporate Facility Location Strategy to Maximize Shareholder Wealth.” The Journal of Real Estate Research 17(3): 321-340.
Marcella, A. J. (1995). Outsourcing, Downsizing and Reengineering: Internal Control Implications. Altamonte Springs, The Institute of Internal Auditors.
Maromonte, K. R. (1998). Corporate Strategic Business Sourcing. London, Quorum Books.
Massheder, K. and E. Finch (1998). “Benchmarking metrics used in UK facilities management.” Facilities 16(5/6): 123-127.
Massheder, K. and E. Finch (1998). “Benchmarking methodologies applied to UK facilities management.” Facilities 16(3/4): 99-106.
Matheson, D. (2000). “Achieving performance excellence.” New Zealand Management 47(1): 54-55.
Mawson (1994). “Benefits, costs and the workplace design process.” Facilities 12(8): 15-19.
McIvor, R. (2000). “A practical framework for understanding the outsourcing process.” Supply Chain Management: An international Journal 5(1): 22-36.
McMorrow, E. (1999). “CIR, ERP are in your future.” Facilities Design & Management 18(6): 9.
Mercer, C. L. and B. H. Kleiner (1997). “Practice of excellent companies in the real estate industry.” Managing Service Quality 7(1): 31-33.
Merrill, P. (1997). Do It Right The Second Time. Portland, Productivity Press.
Meyer, C. (1997 - 2000). Grundlagen zur einzelhandelsgenutzten Immobilie. Immobilien-Zeitung. Wiesbaden: 1-33.
Millen, R., A. Sohal, et al. (1997). “Benchmarking Australian firm's usage of contract logistics services - A comparison with American and Western European Practice.” Benchmarking for Quality Management & Technology 4(1): 34-46.
Mintzberg, H. and J. Lampel (1999). “Reflecting on the Strategy Process.” Sloan Management Review 40(3): 21-30.
Monroe, L. K. (1997). “Rethinking Facilities Management.” Buildings 91(10): 78-80.
Moslener, W. and G. Neumann (1999). Internationale und Nationale Benchmarking Projekte. Benchmarking im Facility und Corporate Real Estate Management, Frankfurt.
Mulgan, R. (1997). Contracting Out and Accountability, Australian National University, Public Policy Program.
Noha, E. A. (1993). “Benchmarking: The search for best practices in corporate real estate.” The Journal of Real Estate Research 8(4): 511-523.
Nourse, H. O. and S. E. Roulac (1993). “Linking Real Estate Decisions to Corporate Strategy.” The Journal of Real Estate Research 8(4): 475-494.
Nourse, H. O. and S. E. Roulac (1994). “Measuring Business Real Property Performance.” The Journal of Real Estate Research 9(4): 431-444.
O'Dell, C. and J. C. Grayson (1997). Identifying and Transferring Internal Best Practices. Houston, American Productivity & Quality Centre: 32.
O'Kelly, E. (2000). “Rem Koolhass.” Wallpaper 29(July): 29.
O'Mara, M. A. (1999). Strategy and place : managing corporate real estate and facilities for competitive advantage. New York, Free Press.
O'Sullivan, R. C. (2000). “A new breed of benchmarking.” Association of Management Washington 52(2): 69-74.
Oberloskamp, J. F. (1998). The leisure and retail industry and its implications for the real estate economy. European Business School. London, European Business School: 157.
Oberloskamp, J. F. (1999). Von den Besten lernen. Immobilien-Zeitung. Wiesbaden: 13.
Outsourcing Centre (2000). Outsourcing Centre: News, Issues & Reports, Outsourcing Centre. 2000.
PA Consulting, G. (1997). Strategic Sourcing Survey - Implementing successful sourcing strategies. Melbourne, PA Consulting Group: 1-46.
PA Consulting, G. (1998). Strategic Sourcing Survey - Australia in the international context. Melbourne, PA Consulting Group: 1-40.
Page, C. and D. Meyer (2000). Applied Research Design for Business and Management. Roseville, McGraw Hill.
Perry, C. (1994). A Structured Approach to Presenting PhD Theses: Notes for Candidates and their Supervisors. ANZ Doctoral Colloquium, University of Sydney.
Pertz, S. (1995). “Redefining strategic facilities planing.” Facilities 13(1): 16-24.
Pheng, L. S. (1996). “Total quality facilities management: a framework for implementation.” Facilities 14(5/6): 25-13.
Phillips, J. J. (1999). HRD trends worldwide : shared solutions to compete in a global economy. Houston, Tex., Gulf Publishing.
Pilcher, T. (1999). Company benchmarking as a tool to aid competitiveness. The TQM Magazine. 11: 49-53.
Pine, B. J. and J. H. Gilmore (1999). “Wilkommen in der Erlebnisoekonomie.” Harvard Business Manager(1): 56-65.
Pittman, R. and J. Parker (1989). “A survey of corporate real estate executives on factors influencing corporate real estate performance.” The Journal of Real Estate Research 4(3): 107-119.
Pollock, W. (1999). “Outsourcing: It's all in picking the right partner.” National Real Estate Investor 41(2): 54-58.
Porter, M. E. (1979). “How Competitive Forces Shape Strategy.” Harvard Business Review 49523 Reprint Collection(March-April 1979): 1-10.
Porter, L. J. and S. J. Tanner (1996). Assessing Business Excellence. Oxford, Butterworth-Heinemann.
Porter, M. (1998). What is strategy? Crafting and Implementing Strategy. Thompson and Strickland. Singapore, McGraw Hill: 435-456.
Prahalad, C. K. and G. Hamel (1990). “The Core Competence of the Corporation.” Harvard Business Review 49523 Reprint Collection(May-June 1990): 11-24.
Pratt, K. T. (1994). “Introducing a service level culture.” Facilities 12(2): 9-15.
Pratt, K. (1997). “Current space use strategies and churn management.” Facilities 15(9/10): 224-226.
Public Service and Merit Protection, C. (1996). Outsourcing - Human Resource Management Principles, Guidelines, Good Practices. Canberra, Australian Government Publishing Service.
Quinn, J. B., T. L. Doorley, et al. (1990). “Technology in Services: Rethinking Strategic Focus.” Sloan Management Review 31(2): 79-87.
Quinn, J. B. and F. G. Hilmer (1994). “Strategic Outsourcing.” Sloan Management Review Summer: 43-55.
Quinn, J. B. and F. G. Hilmer (1996). Core Competences and Strategic Sourcing. The Strategy Process. H. Mintzberg and J. B. Quinn. Longon, Prentice Hall: 63-73.
Quinn, J. B. (1999). “Strategic Sourcing: Leveraging Knowledge Capabilities.” Sloan Management Review Summer: 9-21.
Quinn, J. B. (2000). “Outsourcing Innovation: The New Engine of Growth.” Sloan Management Review 41(4).
Rackham, N., L. Friedman, et al. (1996). Getting Partnering Right - How Market Leaders Are Creating Long Term Competitive Advantage. NY, McGraw Hill.
Rau, H. (1996). “Benchmarking: Die Fehler in der Praxis.” Harvard Business Manager 4/ 1996(4): 21-25.
Richards, G. (1996). “How are alternative officing, outsourcing transforming facility management.” National Real Estate Investor(7): 64-92.
Rogers, P. B. (1997). “Raising the bar.” Journal of Property Management 62(6): 48-52.
Romano, E. L. (1996). “Scoring in the outsourcing game.” Journal of Property Management 61(3): 36-39.
Rothery, B. and I. Robertson (1995). The truth about outsourcing.
Roulac, S. E. (1993). “Retail Real Estate in the 21st Century: Information Technology + Time Consciousness + Unintelligent Stores = Intelligent Shopping? NOT!” Journal of Real Estate Research 9(1): 125-150.
Roulac, S. E. (1995). “Strategic Decision Models: Multiple Perceptions, Unifying Structure.” Journal of Real Estate Research 10(5): 495-508.
Roulac, S. E. (1996). “The Strategic Real Estate Framework: Processes, Linkages, Decisions.” The Journal of Real Estate Research 12(3): 323-346.
Roulac, S. E. (1997). Real estate as a strategic resource, Technical Info Server. 2000.
Roulac, S. E. (1999). “Real estate value chain connections: Tangible and transparent.” Journal of Real Estate Research 17(3): 387-404.
Rundell, J. (1994). Outsourcing - Is outsourcing your best option? Outsourcing - The critical issues for government, professional advisors and information technology providers (BLEC), Melbourne & Sydney.
Rutherford, R. C. and H. O. Nourse (1988). “The impact of corporate real estate unit formation on the parent firm's value.” The Journal of Real Estate Research 3(3): 73-84.
Schaefers, W. (1997). Strategisches Management von Unternehmensimmobilien. Koeln, R. Mueller Verlag.
Schaefers, W. (1998). “Liegenschaften nicht liegen lassen.” Immobilien Manager(6): 8-13.
Schaefers, W. (1999). “Corporate Real Estate Management: Evidence from German Companies.” The Journal of Real Estate Research 17(3): 301-320.
Schiffmann, L. G. and L. L. Kanuk (1997). Consumer Behaviour. London, Prentice Hall.
Schroeder, H. (1998). “Benchmarking im Handel - allzu selten.” Harvard Business Manager 2/ 1998(2): 17-25.
Schulte, K.-W. and W. Schaefer (1998). Handbuch Corporate Real Estate Management. Koeln, Rudolf Mueller Verlag.
Schulte, K.-W. (1998). Immobilienoekonomie. Munich, Oldenbourg Verlag.
Sheehan, J. E. (1995). “Taking a new look at effective outsourcing.” National Real Estate Investor 37(12): 88-91.
Shepard, S., W. Miles, et al. (1998). “Corporate Culture.” Commercial Investment Real Estate Journal 17(5): 30-33.
Sheridan, M. (2000). “Corporate America Cries 'Help'!” National Real Estate Investor 42(1): 89-90.
Shiem-Shin Then, D. (1996). “Minimum Data Sets - Finding the balance in benchmarking.” Facilities 14(1/2): 47-51.
Shiem-Shin Then, D. (1999). “An integrated resource management view of facilities management.” Facilities 17(12/13): 462-469.
Sinderman, M. (1995). “Outsourcing gains speed in the corporate world.” National Real Estate Investor 37(8): 42-53.
Sloman, J. (1995). Economics. UK, Prentice Hall.
Smith, P. (1998). Marketing Communications. UK, Kogan Page.
Sourcing Interest Group (2000). Best Practice in Outsourcing, Sourcing Interest Group. 2000.
Spendolini, M. J. (1992). The Benchmarking Book. NY, AMACOM.
Stalk, G., P. Evans, et al. (1992). “Competing on Capabilities: The New Rules of Corporate Strategy.” Harvard Business Review 49523 Reprint Collection(March-April 1992): 27-38.
Stansall, P. (1994). “Managing the facilities-property interface.” Facilities 12(10): 6-10.
Strategic Industry Research, F., P. K. Forster, et al. (1995). Benchmarking Australia's R&D Costs and Skills, Department of Industry, Science and Technology.
Sullivan, K. (1996). “Changing technology and forecasting office space requirements.” Facilities 14(10/11): 11-16.
The Outsourcing Institute (1998). The Outsourcing Institute's Annual Survey of Outsourcing End Users, The Outsourcing Institute. 2000.
Thompson, P. (1994). “The maintenance factor in facilities management.” Facilities 12(6): 13-16.
Townsend, R. (1993). To Contract Out or Not? Effective outsourcing - BLEC Conference, Gazebo Hotel, Sydney.
Tranfield, D. and F. Akhlaghi (1995). “Performance measures: relating facilities to business indicators.” Facilities 13(3): 6-14.
Useem, M. and J. Harder (2000). “Leading Laterally in Company Outsourcing.” Sloan Management Review 41(2): 25-36.
Vandell, K. D. and C. C. Carter (1993). “Retail Store Location and Market Analysis: A Review of the Research.” Journal of Real Estate Literature 1: 13-37.
Vangen, C. M. (1999). “Point of presence.” Buildings 93(7): 32-36.
Varcoe, B. J. (1993). “Partnerships of value: Facilities management outsourcing in perspective.” Facilities 11(12): 8-11.
Varcoe, B. J. (1996). “Facilities Performance Measure.” Facilities 14(10/11): 46-51.
Varcoe, B. J. (1996). “Business-driven facilities benchmarking.” Facilities 14(3/4): 42-48.
Varcoe, B. J. (1998). The five dimensions of facility management, Johnson Control Inc / FM Link. 2000.
Varcoe, B., R. Bon, et al. (1998). Annual Survey of Corporate Real Estate Practices - Business Summary - 1998 Survey. Hampshire, Johnson Controls Ltd.University of Reading: 29.
Venkatesan, R. (1992). “Strategic Sourcing: To Make or Not To Make.” Harvard Business Review November-December: 2-11.
Venkatraman, N. and J. C. Henderson (1998). “Real Strategies for Virtual Organizing.” Sloan Management Review 40(1): 33-48.
Wallis, Z. (1995). “The good, the bad and the ugly - what does your office say about your company?” Facilities 13(2): 26-27.
Walton, D. (1993). “Picking up the pieces: Opportunities in corporate outsourcing.” Journal of Property Management 58(1): 26-29.
Whitaker, M. J. (1995). “Conducting a facility management audit.” Facilities 13(6): 6-12.
White, R. and B. James (1996). The Outsourcing Manual. Hampshire, Gower.
Williams, B. (1996). “Cost-effective facilities management.” Facilities 14(5/6): 26-38.
Williams, O. (1998). Outsourcing : a CIO's perspective. Boca Raton, St. Lucie Press.
Williams, K. (1999). “Europe embraces outsourcing.” Strategic Finance 81(1): 19.
Zairi, M. and P. Leonard (1994). Practical Benchmarking: The complete guide. Oxford, Chapman & Hall.
Zairi, M. and J. Whymark (2000). “The transfer of best practices: how to build a culture of benchmarking and continuous learning.” Benchmarking: An International Journal 7(1): 62-78.
Zavadskas, E., E. Bejder, et al. (1998). "Raising the efficiency of the building lifetime with special emphasis on maintenance.” Facilities 16(11): 334-340.
Ziegenfuss, D., E. (2000). “Developing an internal auditing department balanced scorecard.” Managerial Auditing Journal 15(1/2): 12-19.

BACK

(c) J. Felix Oberloskamp